Terms & Conditions
Owner/Controller: Bonsai Products, LLC
Version: 1.0
Effective Date: February 17, 2026
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Last Updated: February 17, 2026
1. DEFINITIONS
For purposes of these Terms & Conditions (“Terms”):
“Company” means Bonsai Products, LLC.
“App” means the Bonsai.io mobile application and any related software provided by the Company.
“Service” means the App and all features, tools, content, AI-generated outputs, and related services made available by the Company.
“User” or “you” means any individual or entity that accesses or uses the Service.
“User Content” means any content, including photographs, images, text, or other materials, uploaded, submitted, or transmitted by you through the Service.
“Output” means any design renderings, visualizations, recommendations, or other content generated by the Service in response to User Content or prompts.
“Personal Information” has the meaning set forth in our Privacy Policy.
2. ACCEPTANCE OF TERMS & ELIGIBILITY
By creating an account, clicking “I Agree,” accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
If you do not agree to these Terms, you must not access or use the Service.
You represent and warrant that:
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You are at least thirteen (13) years of age;
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If you are under the age of eighteen (18), you have obtained parental or legal guardian consent to use the Service;
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You have the legal capacity and authority to enter into a binding agreement; and
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If you are using the Service on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.
The Company may update these Terms from time to time in accordance with the “Changes to Terms” section below.
3. ACCOUNT REGISTRATION & SECURITY
To access certain features of the Service, you may be required to create an account and provide accurate and complete information.
You agree to:
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Provide current, accurate, and complete information during registration;
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Maintain and promptly update your account information as necessary;
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Maintain the confidentiality of your login credentials; and
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Notify the Company immediately of any unauthorized access to or use of your account.
You are solely responsible for all activities that occur under your account, whether authorized by you or not.
The Company reserves the right to suspend or terminate accounts that contain false information, violate these Terms, or pose a security risk to the Service.
4. ACCEPTABLE USE
You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.
You agree that you will not, directly or indirectly:
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Upload, submit, or transmit content that is unlawful, defamatory, obscene, infringing, harassing, abusive, or otherwise objectionable;
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Upload content containing personally identifiable information of third parties without proper authorization;
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Infringe or misappropriate the intellectual property rights of any third party;
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Use the Service to generate content intended to facilitate illegal activity or regulatory violations;
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Reverse engineer, decompile, disassemble, attempt to extract source code from, or otherwise attempt to discover underlying components of the Service;
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Scrape, crawl, harvest, or systematically collect data, spatial coordinates, model outputs, or other proprietary information from the Service;
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Use automated systems (including bots, scripts, or scraping tools) to access or interact with the Service in a manner that exceeds normal human usage;
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Attempt to train, fine-tune, or develop competing artificial intelligence systems using Output, system behavior, interface interactions, or derived metadata from the Service;
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Circumvent, disable, or interfere with security-related features of the Service;
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Interfere with or disrupt the integrity, performance, or availability of the Service or its infrastructure.
The Company reserves the right to investigate suspected violations and to suspend or terminate access to the Service at its sole discretion.
5. ARTIFICIAL INTELLIGENCE DISCLOSURE & SYSTEM LIMITATIONS
The Service utilizes artificial intelligence and machine learning systems to generate designs, visualizations, recommendations, and related Output.
By using the Service, you acknowledge and agree that:
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You are interacting with an automated artificial intelligence system;
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Output is generated algorithmically based on User Content and system models;
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Output may contain inaccuracies, visual artifacts, spatial distortions, omissions, or unintended elements;
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The Service does not guarantee accuracy, completeness, dimensional precision, structural feasibility, or real-world compatibility of any Output.
Artificial intelligence systems are probabilistic in nature and may produce unexpected or inconsistent results. The Company does not warrant that Output will be error-free, safe for physical implementation, or suitable for any specific purpose.
The Company reserves the right to update, modify, replace, rotate, or discontinue specific AI models, features, or stylistic options at any time, with or without notice, to improve performance, stability, compliance, or safety.
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6. USER CONTENT & LICENSE
Ownership of User Content
You retain ownership of all rights in and to your User Content.
The Company does not claim ownership of the original photographs, images, or materials that you upload to the Service.
License to Operate the Service
By uploading or submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transform, transmit, and display such User Content solely for the purpose of:
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Operating, maintaining, and improving the Service;
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Generating Output in response to your prompts;
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Providing customer support;
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Ensuring security, fraud prevention, and abuse detection.
This license is limited to the purposes described above and terminates when your User Content is deleted from the Service, subject to backup and retention policies described in our Privacy Policy.
De-Identified & Aggregated Data
The Company may use aggregated, anonymized, or de-identified data derived from system usage for analytics, performance monitoring, and service improvement purposes.
Such data will not identify you personally and will not include your uploaded photographs in identifiable form.
User Representations & Warranties
You represent and warrant that:
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You own or have the necessary rights, licenses, and permissions to upload and use User Content within the Service;
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Your User Content does not infringe the intellectual property rights, privacy rights, or other legal rights of any third party;
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Your User Content does not contain unlawful, harmful, or prohibited material as described in these Terms.
You are solely responsible for your User Content and the consequences of submitting it.
7. INTELLECTUAL PROPERTY & OUTPUT RIGHTS
Company Intellectual Property
The Service, including all software, algorithms, models, user interfaces, visual elements, trademarks, logos, proprietary spatial coordinate systems, object selection logic (including “Magic Lasso”), and underlying technology, are and remain the exclusive property of the Company and its licensors.
Except as expressly permitted by these Terms, you may not:
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Copy, modify, distribute, sell, sublicense, or create derivative works based on the Service;
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Reverse engineer, decompile, disassemble, or attempt to extract source code or model parameters;
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Access the Service for the purpose of building a competing product or service;
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Use the Service or Output to develop, train, fine-tune, or benchmark competing artificial intelligence systems.
All rights not expressly granted to you are reserved by the Company.
Output Rights
Subject to your compliance with these Terms, the Company grants you a non-exclusive, worldwide, royalty-free license to use Output generated for you through the Service for lawful personal or commercial purposes.
You acknowledge that purely AI-generated Output may not qualify for copyright protection under applicable law.
The Company does not claim ownership of Output generated specifically for you; however, similar or identical Output may be generated for other users, and the Company does not guarantee exclusivity.
Feedback
If you provide suggestions, ideas, improvements, or other feedback regarding the Service (“Feedback”), you grant the Company a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate such Feedback without restriction or compensation to you.
8. SUBSCRIPTIONS, DIGITAL PURCHASES, BILLING & REFUNDS
Subscription Plans (Auto-Renewing)
The Service may offer auto-renewing subscription plans, including trial, weekly, monthly, and yearly options (each a “Subscription”). Subscription features, included usage allowances, available styles, and pricing may vary by plan and are disclosed at the time of purchase.
Apple In-App Purchases (IAP). If you purchase a Subscription through Apple’s in-app purchase system, Apple is the merchant of record and billing is handled by Apple. Your Subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24-hours prior to the end of the current period. You can manage your subscriptions and turn off auto-renewal by going to your Apple ID Account Settings after purchase.
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Stripe and Other Payment Processors (If Offered). If the Company offers purchases processed outside of Apple IAP (for example, through Stripe), such purchases will be processed by the applicable payment provider and subject to the provider’s terms and privacy practices.
Usage Allowances, Limits & Resets
Your Subscription (or free-tier access) may include usage allowances and/or limits for certain features (including design generations and chat interactions). Usage allowances and limits reset based on your applicable plan cycle, as determined by the Company’s system records. Unused allowances do not roll over unless explicitly stated at the time of purchase.
The Company may use reasonable methods and anti-abuse measures to determine usage cycles and reset timing, including measures designed to prevent manipulation of device time.
One-Time Digital Purchases (Non-Subscription)
The Service may offer one-time purchases (each a “Digital Purchase”), which may include, without limitation:
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Design credit packs (consumable credits usable for additional design generations);
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Chat/message packs (consumable credits usable for additional AI stylist chat interactions);
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Individual style unlocks (permanent access to a specific style); and
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Style pack unlocks (permanent access to a bundle of styles).
Consumable credits are deducted as they are used. Once fully used, the applicable credit pack is exhausted. Consumable credits do not renew automatically and are not refundable once used.
Permanent style unlocks remain available for the associated account unless access is removed due to a violation of these Terms or discontinuation of the Service.
Digital Purchases apply only to the account that completes the purchase and are non-transferable.
Pricing, Feature Changes & Availability
The Company may modify, replace, or discontinue Subscriptions, plan features, usage allowances, styles, or Digital Purchases at any time to the extent permitted by applicable law. For Apple IAP purchases, Apple’s rules and user notifications may apply.
Refunds
Apple Purchases. All purchases made through Apple IAP (including Subscriptions and any IAP-based Digital Purchases) are subject to Apple’s payment and refund policies. The Company cannot issue refunds for Apple-processed transactions. To request a refund, visit: https://reportaproblem.apple.com
Non-Apple Purchases (Including Stripe, If Offered). For purchases processed outside of Apple IAP, refunds—if any—will be handled by the Company in accordance with the refund terms disclosed at the time of purchase. Unless otherwise required by law, such purchases are non-refundable, except in cases of verified Service malfunction or billing error, as determined by the Company in its reasonable discretion.
Chargebacks & Payment Disputes
Initiating a chargeback, payment dispute, or reversal may result in suspension of access to the Service and/or termination of your account, subject to applicable law.
Restore Purchases
Where supported by the platform, you may restore eligible purchases using the restore functionality within the App or through Apple’s restore mechanisms. The Company does not guarantee restoration if platform records are unavailable, if purchases were made under a different Apple ID, or if access has been removed due to violation of these Terms.
9. AFFILIATE DISCLOSURE & THIRD-PARTY PRODUCTS
The Service may display or recommend products, services, or third-party content, including through affiliate links.
The Company may earn commissions or referral fees from qualifying purchases made through such links. This compensation does not increase the price you pay for products.
No Retailer Responsibility
The Company is not the seller, manufacturer, distributor, or retailer of products displayed or recommended through the Service. All purchases of third-party products are made directly with the applicable retailer or vendor.
The Company is not responsible for:
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Product availability, pricing, or accuracy of retailer descriptions;
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Shipping, delivery, returns, exchanges, or refunds;
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Product defects, damages, warranties, or performance;
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Retailer privacy practices, terms, or customer service.
Any issues related to purchased products must be directed to the applicable retailer.
Product Visualizations & Representations
AI-generated renderings and product visualizations are digital approximations for inspiration and planning purposes only.
Actual product color, texture, scale, materials, dimensions, and overall appearance may vary from how products appear within the Service.
The Company does not guarantee dimensional accuracy, spatial fit, or real-world compatibility of any product shown.
Third-Party Links
The Service may include links to third-party websites. The Company does not control and is not responsible for the content, policies, or practices of third-party websites or services.
Your interactions with third-party retailers are governed solely by the retailer’s own terms and policies.
10. HUMAN VERIFICATION & NO PROFESSIONAL ADVICE
The Service is an artificial intelligence-powered inspiration and visualization tool.
You are solely responsible for independently verifying all measurements, dimensions, structural feasibility, safety requirements, building code compliance, and product specifications before making any purchasing, installation, renovation, or construction decisions.
The Company does not provide architectural, engineering, interior design, construction, electrical, or other licensed professional services. Nothing generated through the Service constitutes professional advice, technical advice, safety guidance, or a substitute for consultation with qualified professionals.
You agree that you will:
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Independently confirm product dimensions and fit before purchase;
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Verify safety standards and regulatory compliance before implementation;
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Consult licensed contractors, architects, engineers, or other qualified professionals where appropriate.
The Company shall not be liable for physical implementation errors, property damage, personal injury, code violations, or other losses arising from reliance on AI-generated Output.
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11. TERMINATION & SUSPENSION
The Company reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to the Service at any time, with or without notice, if:
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You violate these Terms;
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You engage in fraudulent, abusive, or unlawful activity;
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Your use of the Service poses a security risk to the Company or other users;
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Required by law, regulation, or legal process; or
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The Company discontinues the Service or any portion thereof.
Upon termination:
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Your right to access and use the Service will immediately cease;
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Access to Subscription features and Digital Purchases may be revoked, subject to applicable law;
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The Company may delete or disable access to User Content in accordance with its data retention policies.
Termination does not limit any other rights or remedies available to the Company at law or in equity.
Sections of these Terms that by their nature should survive termination—including, without limitation, intellectual property, limitation of liability, indemnification, arbitration, and governing law—shall survive termination.
12.DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING,
WITHOUT LIMITATION:
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ANY IMPLIED WARRANTIES OF MERCHANTABILITY;
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FITNESS FOR A PARTICULAR PURPOSE;
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TITLE;
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NON-INFRINGEMENT;
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ACCURACY, RELIABILITY, OR COMPLETENESS OF OUTPUT;
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UNINTERRUPTED OR ERROR-FREE OPERATION;
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SECURITY, AVAILABILITY, OR PERFORMANCE OF THE SERVICE.
THE COMPANY DOES NOT WARRANT THAT:
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THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
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OUTPUT WILL BE ACCURATE, SAFE, OR SUITABLE FOR IMPLEMENTATION;
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DEFECTS OR ERRORS WILL BE CORRECTED;
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THE SERVICE WILL BE FREE OF VIRUSES OR HARMFUL COMPONENTS.
YOU USE THE SERVICE AT YOUR OWN RISK.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES,
INCLUDING WITHOUT LIMITATION:
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LOSS OF PROFITS;
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LOSS OF DATA;
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LOSS OF GOODWILL;
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BUSINESS INTERRUPTION;
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PROPERTY DAMAGE;
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PERSONAL INJURY;
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COST OF SUBSTITUTE PRODUCTS OR SERVICES;
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OR ANY OTHER INTANGIBLE LOSSES,
ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICE, OUTPUT, THIRD-PARTY PRODUCTS, OR ANY CONTENT PROVIDED THROUGH THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF:
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ONE HUNDRED U.S. DOLLARS (USD $100); OR
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THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
14. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, licensors, and affiliates from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or relating to:
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Your use or misuse of the Service;
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Your User Content;
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Your violation of these Terms;
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Your violation of any applicable law or regulation;
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Your infringement or misappropriation of any intellectual property, privacy, publicity, or other rights of any third party;
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Any dispute between you and a third-party retailer, contractor, or other service provider.
The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with the Company in asserting any available defenses.
15. DISPUTE RESOLUTION & BINDING ARBITRATION
Agreement to Arbitrate
Except as otherwise provided below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, Output, Digital Purchases, or your relationship with the Company (collectively, “Disputes”) shall be resolved exclusively through final and binding arbitration.
This agreement to arbitrate is governed by the Federal Arbitration Act (“FAA”).
Arbitration Procedure
Arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its applicable Consumer Arbitration Rules in effect at the time the Dispute is filed.
The arbitration shall be conducted on an individual basis and not in a class, consolidated, or representative action.
Unless otherwise required by AAA rules or applicable law, arbitration shall take place in the State of New Jersey, or may be conducted remotely at the discretion of the arbitrator.
The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.
Class Action & Jury Trial Waiver
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
YOU AND THE COMPANY WAIVE ANY RIGHT TO A TRIAL BY JURY.
Small Claims Exception
Either party may bring an individual action in small claims court if the claim qualifies and remains in that court.
30-Day Right to Opt Out
You may opt out of this arbitration agreement by sending written notice to hello@bonsai-app.io within thirty (30) days of first accepting these Terms.
Your opt-out notice must include:
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Your full name;
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The email address associated with your account;
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A clear statement that you wish to opt out of arbitration.
If you opt out, neither you nor the Company will be bound by this arbitration provision.
Severability
If any portion of this arbitration section is found unenforceable, the remaining portions shall remain in full force and effect.
Survival
This arbitration agreement shall survive termination of your account or use of the Service.
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16.GOVERNING LAW
These Terms and any Disputes not subject to arbitration shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles.
To the extent a Dispute is permitted to proceed in court under these Terms, you and the Company agree that such Dispute shall be brought exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of such courts.
17. FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to:
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Acts of God;
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Natural disasters;
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Fire, flood, earthquake, or other catastrophic events;
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War, terrorism, civil unrest, or governmental actions;
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Labor disputes or strikes;
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Internet or telecommunications failures;
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Power outages;
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Cloud hosting or infrastructure provider outages;
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Third-party service disruptions, including artificial intelligence model providers or payment processors.
The Company’s obligations under these Terms shall be suspended for the duration of such force majeure event.
18. COPYRIGHT INFRINGEMENT & DMCA POLICY
Reporting Copyright Infringement
If you believe that content available through the Service infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our designated agent with a written notice containing:
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Your physical or electronic signature;
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Identification of the copyrighted work claimed to have been infringed;
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Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;
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Your contact information (name, address, telephone number, and email address);
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A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
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A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.
DMCA notices must be sent to:
Email: hello@bonsai-app.io
Attn: DMCA Agent
Owner: Bonsai Products, LLC
Counter-Notification
If you believe that your content was removed or disabled by mistake or misidentification, you may submit a counter-notification containing:
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Your physical or electronic signature;
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Identification of the material that was removed or disabled and the location where it appeared before removal;
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A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification;
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Your name, address, telephone number, and email address;
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A statement that you consent to the jurisdiction of the federal court located in New Jersey and that you will accept service of process from the person who submitted the original DMCA notice.
Upon receipt of a valid counter-notification, we may restore the removed material unless the original complainant files a court action seeking a restraining order within the time required by law.
Repeat Infringers
In appropriate circumstances, we may suspend or terminate accounts of users who are repeat copyright infringers.
19. EXPORT CONTROLS & SANCTIONS COMPLIANCE
The Service may be subject to United States export control and economic sanctions laws.
You represent and warrant that:
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You are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. embargoes or sanctions;
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You are not identified on any U.S. government restricted party list, including the U.S. Treasury Department’s Specially Designated Nationals (“SDN”) list or the U.S. Commerce Department’s Denied Persons List;
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You will not use the Service in violation of applicable export control, sanctions, or trade laws.
You agree not to use, export, re-export, or transfer the Service or any related technology except as authorized by United States law and the laws of the jurisdiction in which the Service was obtained.
The Company reserves the right to suspend or terminate accounts that violate this section.
20. APPLE APP STORE PROVISIONS
You acknowledge that these Terms are concluded between you and the Company only, and not with Apple Inc. The Company, not Apple, is solely responsible for the App and its content. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
21. GENERAL PROVISIONS
Entire Agreement
These Terms, together with the Privacy Policy and any additional policies or guidelines incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous understandings, agreements, communications, or representations, whether written or oral.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. The Company’s failure to enforce any right or provision shall not constitute a waiver of such right or provision.
Assignment
You may not assign or transfer these Terms or any rights or obligations under them without the prior written consent of the Company. The Company may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights except as expressly provided herein.
Electronic Communications
You consent to receive electronic communications from the Company, including notices, disclosures, and agreements, and agree that such communications satisfy any legal requirement that communications be in writing.
Headings
Section headings are for convenience only and have no legal or contractual effect.
22. CONTACT INFORMATION
If you have questions about these Terms, you may contact:
Email: hello@bonsai-app.io
Owner / Operator: Bonsai Products, LLC
State of Organization: New Jersey, United States